FREQUENTLY ASKED QUESTIONS
Welcome to the FAQ page.
Here you will find the answers to the frequently asked questions about IDEA5 fashion.
1. What is IDEA5 fashion?
IDEA5 fashion is a stock clothes retail. The company deals with all major fashion brands, Italian and international. In this web site, in Brands section, it is possible to look through the vast variety of brands available.
2. What does IDEA5 fashion deals with?
Men, women and children clothes, shoes, handbags and accessories.
3. How can I order from IDEA5 fashion?
To be able to purchase it is requested to register in the section REGISTRATION.
Once the registration is completed and after activating the account following the confirmation e.mail information, it will be possible to start purchasing from IDEA5 fashion web site.
4. What is the payment procedure?
We accept 3 methods of payment :
A. Wire Transfer
B. Credit Card
C. PayPal
5. When will the purchased goods be shipped?
All products bought from IDEA5 fashion web site are shipped to the buyer in 24 hours after payment confirmation. Please check payment alternatives and details.
6. How to track the shipment?
You can track the shipment of your order via the Tracking Number provided by the courier at the UPS.
You can find the tracking number your order in the e-mail confirming the shipment.
7. What are the delivery alternatives ?
The courier delivers from Monday to Friday during office hours and in some cases can take appointments. The courier will attempt to deliver the goods within three consecutive working days, leaving each time a notification, in which you will find how to contact him.
Orders not delivered will be returned to our warehouse.
8. What happens if the recipient is not available?
After 3 non successful attempts, shipment will return to our warehouse awaiting to confirm client’s destination details.
9. Why should you choose to work with IDEA5 fashion?
Because IDEA5 fashion is always on time, helpful towards clients and is able to solve any problems with effectiveness and precision in short time, always aiming for customers satisfaction.